Return Policy
We want you to love every Suel fragrance. Because perfume is a personal care product, we follow the rules below to keep every bottle safe and hygienic for every customer.
What can be returned
- Damaged on arrival: if the bottle, atomiser or packaging arrives broken, leaking or damaged.
- Wrong item: if you receive a different fragrance or size from the one you ordered.
- Defective product: if the spray does not work or the product is faulty.
What cannot be returned
- Opened or used fragrances, unless they arrived damaged, wrong or defective.
- Products that are not in their original packaging.
- Requests made more than 48 hours after delivery.
How to request a return
- Contact us within 48 hours of delivery on WhatsApp or phone at +92 320 0667835 or email info@suelscents.com.
- Share your order number, a short description of the problem and clear photos of the product and packaging.
- We review your request and confirm the next steps with you on WhatsApp or email.
- If approved, we will arrange for the item to be collected or tell you how to send it back.
Replacement or refund
Once we receive and inspect the returned item, we will send you a free replacement of the same product (subject to availability) or issue a refund, as you prefer. Refunds are handled under our Refund Policy.
Order cancellations
You can cancel an order within 24 hours of placing it, as long as it has not been dispatched. Message us with your order number to cancel.
Contact
Customer service: +92 320 0667835 (WhatsApp and calls)
Email: info@suelscents.com
Suel Scents, Karachi, Pakistan